← Back to Search
Customer Service Representative
Livermore, CA Direct-Hire $25.00 - $27.00/hr Onsite
Job Description

Inside Sales & Customer Service Representative

Location: Livermore, CA
Job Type: Full-Time
Pay: $25.00 - $28.00 per hour
Benefits: Comprehensive benefits package including medical, dental, vision, and 401(k) with company match

Position Overview

We are seeking a motivated and customer-focused Inside Sales & Customer Service Representative to join our team in Livermore. In this role, you will build and maintain strong relationships with existing customers by understanding their needs and recommending preventative maintenance solutions that support their business operations. The ideal candidate is proactive, detail-oriented, and excels at providing exceptional customer service while supporting sales initiatives.

Key Responsibilities

  • Build and maintain long-term relationships with existing customers.
  • Identify customer needs and recommend appropriate preventative maintenance programs and service solutions.
  • Prepare accurate and professional service quotations and proposals.
  • Follow up on quotes and service opportunities to support revenue growth.
  • Maintain and update a current quote log and related sales documentation.
  • Collaborate with the Service Manager to support daily operations and customer requests.
  • Respond to customer inquiries promptly and professionally.
  • Coordinate with internal departments to ensure timely and successful service delivery.
  • Maintain accurate customer records and documentation within company systems.
  • Provide exceptional customer service throughout the sales and service process.

Qualifications

  • 3 to 5 years of customer service, inside sales, account management, or related experience preferred.
  • Strong communication and relationship-building skills.
  • Proven ability to identify customer needs and recommend solutions.
  • Experience preparing quotes, proposals, or service agreements.
  • Proficient with Microsoft Office and CRM systems.
  • Strong organizational skills with excellent attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • High level of professionalism and customer focus.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.

Job Reference: JN -102026-433675